MASUKU FAMILY: THE ‘ZUCKERBERGS’ OF ESWATINI

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By Lindelwa Dlamini

MBABANE – Meet the Masuku family of geniuses, who are the founders of ‘Suku: The Bot,’ which is a software company that have recently developed a new Chatbot Application (App) that promises to revolutionise customer service for organisations.

These software developers are Mandla Masuku, Liyandza Masuku, and Mandisa Masuku.

The company’s co-founder Liyandza, said that Suku: The Bot has recently launched a cutting-edge Chatbot App which would transform the way users interact with organisations. It is already available for download on the Google Play Store. This revolutionary App is set to become an indispensable tool for anyone seeking swift and accurate information about various services and organisations.

He also said that this idea came up from the lack of limited access of Eswatini business information on the online platforms. This App will try to solve this problem by making relevant information easily accessible at an instant.

“Chatbot App was developed by a dynamic start-up with a vision to streamline customer interactions, the app is designed to provide users with instant, real-time responses to their inquiries. Whether it is details about a company’s services, operational hours, or specific organisational information, the Chatbot is equipped to handle a wide array of questions with ease. We aim to provide information pertaining to any company inquiry at an instant without the hassle of using multiple sources”, he said.

Liyandza further said that their mission was to bridge the gap between organisations and their customers. In today’s fast-paced world, people expect quick answers and seamless communication.

Liyandza also said, “Our app leverages advanced artificial intelligence to deliver, making it easier than ever for users to get the information they need without waiting on hold or sifting through lengthy Frequently Asked Questions (FAQs).”

Key features of the app include:

• Instant Responses: Get immediate answers1 to questions about services, pricing, and organisational details, eliminating the need for long wait times or tedious email exchanges.

• User-Friendly Interface: The app boasts an intuitive design that makes it easy for users of all ages to navigate and find the information they need.

• Real-Time Updates: Stay informed with the latest updates and announcements from organisations, ensuring users are always up-to-date.

• 24/7 Availability: Unlike traditional customer service channels, the Chabot is available around the clock, providing assistance whenever it’s needed.

The App’s launch comes at a time where the demand for digital solutions to improve customer service is higher than ever. As more organisations look to integrate technology into their operations, this Chatbot App offers a scalable solution that can be customized to meet the specific needs of various industries.

“We’re excited to see how our app will enhance the customer experience and help organisations manage inquiries more effectively, we believe this is just the beginning of a new era in customer service”, Liyandza added.

The Masukus urged the youth to stop counting years of unemployment and the numbers of CVs they have sent to companies but they must start using their talents which would bring value and great service in the country. As Eswatini is still a developing country, it needs the youth to work tirelessly, coming up with new ideas and build new projects that would involve the country’s growth even economically until the unemployment gap is bridged.

Suku: The bot has recently got an invite from the National Cooperatives Federations of Eswatini (NCFE) for this year’s Cooperative Day where they would showcase the App.
For more information or to download the app, visit the Google Play Store and search for ‘SukuTheBot’ or scan QR Code.

Email: thebotsuku@gmail.com

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