By Mbono Mdluli
MBABANE – The Government-In-Your-Hand app has been positively received in Eswatini, achieving over 2 000 downloads since its launch last month.
This information was shared by Sakhile Dlamini, an engineer from the Ministry of Information, Communication and Technology (ICT). The app aims to enhance accessibility and efficiency for citizens needing government services.
It was also revealed that over 200 people already have the apps in their phones. Speaking to Eswatini TV, Dlamini said they wished that more downloads can happen so that people could be able to benefit.
Dlamini said members of the public would now be able to access Government services from the comfort of their homes. The engineer said this would bring more efficiency to the people because previously, they would go to Government offices to do get minor services, which could be obtained even when at home.
Key Features and Benefits
– Access to Public Services:
The app provides users with easy access to various government services, including:
– Document status checks (ID, passport)
– Business registration
– Education services
– Utility payments
– Convenience and Efficiency:
By eliminating the need for physical visits to government offices, the app streamlines service access, reducing long queues.
– Digital Inclusion:
The app is designed to ensure that all citizens can access public services conveniently, regardless of their geographical location.
– Mobile Payments:
Users can make payments for a variety of government services directly through their mobile money accounts, enhancing transaction efficiency.
– Business Registration:
Entrepreneurs can register and manage their businesses from home, simplifying the process and encouraging business development.
– Academic Services:
The app offers access to education-related services, such as loan applications and scholarship repayment tracking.
How to Access the App
To start using the Government-In-Your-Hand app, follow these steps:
- Download the app from the App Store or Google Play Store.
- Register using your national ID and receive a one-time password (OTP) via SMS.
- Log in securely to access all available services.
This initiative reflects the government’s commitment to improving service delivery and fostering digital engagement among citizens.
