BY MBONO MDLULI
MBABANE – In what is set to become a relief to most Emaswati, passport production is now back to normal, as the problems engulfing the output have been sorted.
According to a statement issued by Ministry of Home Affairs Acting Principal Secretary Nompumelelo Dlamini, the issue with passport printers has been sorted out in the Ministry of Home Affairs. This means that the passport production is now back on full scale.
On September 19, 2024, the Ministry of Home Affairs reported to the nation that there was a slowdown regarding the production slowdown of passports and travel documents. This was due to technical challenges with the passport printers. Regarding the positive developments in these issues, these are the advice issued by the Ministry:
- The Ministry is pleased to announce that the technical issues with the passport printers have been successfully resolved. All printers are restored and functioning normally, allowing us to resume full-scale passport production without further delays.
- To further improve our production capabilities, we are excited to announce that we will receive additional passport printers by December 18, 2024. This enhancement will significantly facilitate a more seamless and efficient passport issuance process.
- With the printing machines back in operation and new equipment added, the Ministry is working to expedite the issuance of pending passports.
- The Ministry is committed to clearing the backlog of passport applications within the next two weeks. We understand the urgency of travel document requirements and will prioritise urgent applications to minimise travel disruption during this period.
- The public is advised to collect travel documents from the service centre where their application was originally submitted. This will ensure a smooth and efficient collection process.
- New travel documents applicants are encouraged to utilise the service centres located throughout the country. This approach aims to alleviate overcrowding at the headquarters and ensure a more efficient service.
- The Ministry confirms that all passports and travel documents are available in adequate numbers to meet the demand.
Dlamini said the Ministry of Home Affairs appreciated the public’s patience and understanding during this period and reaffirmed its commitment to providing excellent passport processing service. The acting PS assured the nation that her Ministry strived to enhance operational efficiency, improve service quality, and ensure a seamless experience for all passport applicants.
“On behalf of the Ministry of Home Affairs, may I extend our warmest wishes to Emaswati and everyone residing in Eswatini for a joyous and prosperous festive season. May this celebration be filled with happiness, unity, and blessings,” she concluded.
