BY MBONO MDLULI
EZULWINI – FNB Eswatini achieved a 7% year-on-year growth on its customer base across all segments in the financial year 2024/2025.
This was revealed on Thursday, September 11, 2025 during the bank’s engagement with the media at FNB Headquarters in Ezulwini. The bank achieved a 7% year on year increase on its retail customer base, 10% on its commercial base and 1% on its corporate base.
According to CEO Thokozani ‘TK’ Dlamini, the bank will continue to prioritise innovation and customer experience towards the achievement of its 2030 vision. “As we enter this new financial year, we remain guided by our true north. To succeed in a highly competitive and well-regulated environment, our strategy is anchored on six key pillars: Customer Experience; Employee Experience; More Customers; More to Customers; More Efficiently; and last but not least Shared Prosperity,” he said.
The CEO added that the bank would invest heavily in its staff to ensure optimal customer experience across all points of presence. “We are committed to consistently creating solutions that are both relevant and impactful to our growing clients’ needs. We recognise that none of this is possible without a strong, and empowered employee base, which remains the foundation of everything we do. Our focus will continue to be on evolving our Employee Value Proposition (EVP) to ensure our teams are supported, engaged, and positioned to deliver excellence on the backdrop of our promise of “Help”. At FNB Eswatini, we recognise that by focusing on perfecting our first two pillars, we inherently create momentum that drives success across pillars three, four, and five,” he added.
(Courtesy Pics)
