CUSTOMER EXPERIENCE PRACTITIONERS MOVE TO STRENGTHEN CUSTOMER EXPERIENCE STANDARDS IN ESWATINI

BY GCWALISILE MHLABANE MANZINI – The Eswatini Customer Experience Practitioners (ECxP) has launched a nationwide drive to strengthen customer experience standards, urging organisations to move beyond simply meeting service requirements and focus on how customers actually experience the services they receive. The initiative seeks to make customer experience a continuous organisational priority, recognising that the quality […]

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AFRICAN ALLIANCE GROUP PARTNER STHOFENI URGES BUSINESSES TO TARGET GLOBAL MARKETS

BY SIFISO NHLABATSI MBABANE – African Alliance Group Partner and Chairman S’thofeni Ginindza has urged local entrepreneurs to stop limiting their ambitions to the domestic market and instead build businesses and products that can compete in the SADC, African and global markets. Ginindza was speaking during the Made in Eswatini Consumer Choice Awards held at […]

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ESWATINI, SA UNITE TO PROTECT BUSINESSES, CONSUMERS

BY PHUMELELE GAMEDZE MBABANE– Local businesses and consumers could be better protected from unfair business practices that stretch across the border following renewed cooperation between competition authorities in Eswatini and South Africa. The Eswatini Competition Commission (ESCC) and Competition Commission South Africa (CCSA) have renewed their Memorandum of Understanding (MoU), creating a formal framework through […]

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E21 MILLION PAID TO LOCAL HORTICULTURE FARMERS

BY SIBUSISEKILE NDLANGAMANDLA MANZINI – Local horticulture farmers received E21 million in payments during the previous financial year through the National Agricultural Marketing Board (NAMBoard), providing farmers with income while strengthening the link between local agricultural production and reliable markets. The payments demonstrate the economic opportunities created when farmers are connected to buyers who have […]

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