…Revenue authority steps up awareness campaign as new SARS requirements take effect
BY MBONO MDLULI
MBABANE– The Eswatini Revenue Service (ERS) has intensified efforts to help travellers prepare for South Africa’s new online traveller declaration requirements, a move aimed at making cross-border travel smoother and more efficient for emaSwati travelling to and from the neighbouring country.
The awareness campaign follows the implementation of the South African Revenue Service’s (SARS) enhanced digital traveller declaration system, which became operational for travellers entering and leaving South Africa on June 1, 2026.
Under the new system, travellers are required to declare certain goods in their possession, including motor vehicles and other items that may be subject to customs regulations. The initiative forms part of South Africa’s broader drive towards modernising border management through digital solutions.
ERS Takes Proactive Approach
Recognising the importance of cross-border movement between Eswatini and South Africa, ERS has moved swiftly to educate travellers about the new requirements.
Through its public awareness programmes, including its Tax Talk platform, the revenue authority has been unpacking what the changes mean, who is affected, what needs to be declared and how travellers can prepare before embarking on their journeys.
The initiative is designed to help travellers avoid unnecessary delays at border posts and ensure compliance with the new customs procedures. By providing information ahead of travel, ERS is helping citizens and businesses adapt to the changing customs environment while minimising disruptions.
Digital Transformation Of Border Processes
The SARS online traveller declaration system represents a major step forward in the digital transformation of customs processes.
According to SARS, the platform allows travellers entering or leaving South Africa by air, land or sea to complete and submit declarations electronically before travelling. The system enables travellers to declare goods, currency and other items in advance and receive electronic confirmation prior to arrival at a port of entry.
The digital platform was initially piloted at major South African airports before being rolled out across all air, land and sea ports throughout the country.
Authorities believe the system will improve compliance, strengthen customs administration and provide a more seamless experience for travellers.
Increased Activity At Border Posts
The effects of the new system are already being felt at various entry and exit points.
With travellers adjusting to the new requirements, immigration and customs officials have had to process additional declarations and provide guidance to those unfamiliar with the system.
This has resulted in increased activity and traffic at some border posts as travellers seek clarification and complete the necessary procedures.
However, officials believe these initial challenges are part of the transition towards a more efficient digital customs environment.
As awareness increases and more travellers become familiar with the process, the system is expected to significantly reduce paperwork and improve the movement of people and goods across borders.
Benefits For Travellers
One of the key advantages of the online declaration system is convenience.
Travellers can now complete declarations from the comfort of their homes, offices or mobile devices before travelling.
The system requires information such as passport details, travel information and contact details. Once completed, travellers receive confirmation via email, which can be printed or stored electronically for presentation when required by customs officials.
This reduces the need to complete paperwork at busy border posts and allows customs officials to process travellers more efficiently.
Supporting Regional Integration
The collaboration between ERS and SARS demonstrates the growing importance of regional cooperation in facilitating trade, tourism and the movement of people.
South Africa remains Eswatini’s largest trading partner and one of the most frequently visited destinations by emaSwati for business, education, healthcare and leisure purposes.
Efforts to modernise border processes therefore have significant implications for both economies.
By proactively educating travellers and encouraging compliance, ERS is helping to ensure that emaSwati continue to enjoy smooth access to South Africa while benefiting from the efficiencies offered by digital customs systems.
Preparing For The Future
As governments across the world increasingly embrace digital solutions, border management systems are also evolving to become more efficient, secure and responsive.
The introduction of the online traveller declaration system represents another step towards smarter border management in Southern Africa.
Through its awareness campaigns and public education initiatives, ERS is playing a critical role in helping travellers navigate these changes successfully.
For emaSwati planning trips to South Africa, the message is clear: prepare before you travel, complete the necessary declarations and take advantage of the digital tools now available to make your journey easier and more convenient.
With the right preparation and growing public awareness, the new system is expected to enhance the travel experience while strengthening customs administration and border efficiency for years to come.
(Courtesy Pic)
