BY MFANUFIKILE KHATHWANE
EZULWINI – FNB Eswatini has launched a leadership development programme under the theme “World Class Manager”, aimed at equipping managers with modern leadership skills to enhance employee experience and drive high performance across the business.
The programme will be delivered in nine-month phases and will include all managers across the bank. Each cohort will undergo intensive training through a blended learning approach, combining face-to-face sessions with more than 20 learning modules.
The curriculum covers key areas such as 21st-century leadership, leading with emotional intelligence and empathy, giving effective feedback, managing difficult conversations, and managing upwards, among other essential leadership skills.
FNB Eswatini Chief People Officer, Veronica Ntshalintshali, said investing in leadership was central to creating a workplace where employees can thrive while delivering exceptional service to customers.
“Enhancing employee experience and making FNB Eswatini a Great Place to Work remains a key strategic priority for us as a business. To build a culture that inspires our people to be the best version of themselves, we must start by equipping our managers with the leadership skills required for today and tomorrow’s world of work. Culture is shaped by leadership at the top. Ultimately, strengthening our internal culture enables us to serve our customers in the best way possible, living up to our promise of HELP,” she said.
Earlier this year, FNB Eswatini was certified as a Top Employer in Eswatini and Africa for 2026 by the Top Employers Institute, reaffirming its commitment to building a high-performance, people-centred workplace through investment in its people and leadership.
#FNBEswatini #LeadershipDevelopment #WorldClassManager #EmployeeExperience #GreatPlaceToWork #TopEmployer2026 #Leadership #SkillsDevelopment #WorkplaceExcellence #EswatiniBusiness
