… ENPF Raises the Bar on Member Service and Institutional Legacy
BY WENKOSI KHUMALO
MBABANE- The Eswatini National Provident Fund (ENPF), Lidlelantfongeni, is challenging its employees to keep members at the centre of every decision while building an institution strong enough to serve generations to come.
The message was delivered by Chief Executive Officer Futhi Tembe during an employee engagement session held at Happy Valley Hotel and Casino in Ezulwini on Monday, 17 August 2026.
The session provided an opportunity for employees to reflect on the Fund’s performance, recognise achievements and consider the priorities that will shape its next phase.
For Tembe, the conversation went beyond targets and financial performance. It was about the legacy employees will leave behind and whether ENPF will remain resilient, relevant and responsive long after the current generation has moved on.
A key part of that legacy is investing in people.
Employees who successfully completed the John C. Maxwell “Beyond Success Leadership Programme” were recognised during an awards session. The programme, delivered through New Gates, focuses on values-based personal and professional development, with sessions led by Learning Strategist and Co-founder Cynthia Mabaso Chimanikire.
Chimanikire commended ENPF management for placing staff development high on its agenda.
“This is an investment in the whole person, not simply in what an employee can deliver to the organisation.”
She said developing employees contributes to stronger relationships, better decision making, resilience, productivity and improved organisational performance.
The emphasis on institutional strength comes as ENPF continues to record solid results. Its assets increased to E7.14 billion in the 2024/25 financial year, up 13.2 per cent from E6.31 billion the previous year. The Fund also declared a 10 per cent interest credit to members for the year ended June 2025.
Service delivery has also improved. According to the Fund’s 2025 Annual Report, ENPF processed 18,451 claims during the year, with the average turnaround time improving to 1.07 days, compared with 1.8 days in 2023 and 1.14 days in 2024.
But Tembe’s message was clear: strong performance should not create complacency.
Instead, it should establish a higher benchmark.
That philosophy is reflected in Catsatsa! Sikuwe, ENPF’s six-month nationwide roadshow, which takes the Fund directly to workplaces and communities.
The initiative gives members an opportunity to update their details, receive assistance with registration and claims, understand ENPF products and engage directly with Fund officials. It is part of a broader effort to make the institution more accessible and responsive to the people it serves.
Catsatsa! Sikuwe has also reinforced ENPF’s reputation as an industry trendsetter, with innovative initiatives from the Fund becoming reference points for others.
Tembe believes being emulated should be viewed positively, but should also create pressure to move the benchmark even higher.
“A trendsetter must keep moving the benchmark.”
The roadshow itself also demonstrates the value of internal creativity. ENPF employee Temasiko Mabuza was recognised for coming up with the Catsatsa! Sikuwe name, turning an internal idea into a national member engagement platform.
The campaign now heads to Siphofaneni Plaza on Friday and Saturday, 21 and 22 August, from 9am.
Ultimately, Tembe said, every initiative must answer one question: does it make it easier for members to understand, access and benefit from their Fund?
Her message to employees was unequivocal: members must come first, and securing the future for generations must be more than a slogan. It must be the standard against which every decision and action at Lidlelantfongeni is measured.
(Courtesy Pics)
