BY NONCEDO SHABANGU
Sikhuphe – Visitors arriving at King Mswati III International Airport were welcomed with warmth and appreciation as the Eswatini Tourism Authority (ETA) and Airlink marked Customer Service Week 2025. The initiative highlighted the power of collaboration in delivering exceptional service to travellers.
Leading the initiative, Chunky Dlamini, Head of Marketing for ETA, and Portia Nkambule, Branch Manager of Airlink, ensured that the event set the tone for excellence. Among the visitors welcomed was EJ Anosike, making his first visit to Eswatini. He shared his excitement about exploring the country, meeting new people, and experiencing the beauty of Eswatini during his three day stay with friends.
In practice, the teams greeted travellers with smiles, welcome gifts filled with goodies, and heartfelt wishes. This gesture of appreciation underscored the Kingdom’s commitment to service, ensuring visitors feel valued from the moment they land. Chunky Dlamini explained that Customer Service Week is a crucial opportunity to encourage hotels and lodges to provide the same warmth, leaving visitors with lasting impressions throughout their stay.
Taking place during Customer Service Week 2025, the initiative emphasised putting customers at the centre of every interaction. At the airport, travellers were introduced immediately to Eswatini’s renowned hospitality, making their arrival experience both smooth and memorable.
Highlighting the purpose, Portia Nkambule said the collaboration represents a grand opportunity to show appreciation to Airlink customers. “Customers are our purpose, and we strive every day to deliver the best services,” she said. “This partnership with ETA allows us to provide memorable experiences for travellers. At the end of the day, our goal is to please customers from around the world, and we look forward to many more engagements.”
Ultimately, the initiative demonstrates how partnerships between tourism authorities and airlines can elevate the visitor experience. From airport greetings to accommodations, Eswatini continues to showcase service excellence, ensuring every traveller feels welcomed, valued, and appreciated.
